Luku Vikash

Effective Date: 08-05-2025
Website: www.lukupay.xyz

1. Purpose

This Support Policy outlines the type of support Luku Vikash Foundation provides to its donors, beneficiaries, volunteers, and website users. We are committed to responding promptly, respectfully, and transparently.

2. Scope of Support

We provide assistance for the following:

Donation Issues: Receipts, refund inquiries, failed transactions
KYC Queries: Submission status, document guidelines
Volunteer Registration: Enrollment and participation help
Website Support: Technical issues, navigation help
Information Requests: Program details, events, impact reports

We do not provide legal, medical, or emergency assistance through our website or support channels.

3. Support Channels

You can contact our support team through the following:

Email: lukuvikashfoundation@gmail.com
Phone: +919863009723
Office Visits: Kalai Para, Baishna Tilla, West Tripura, 799014
Contact Form: Available on www.lukupay.xyz

4. Support Hours

Our support team is available:

Monday to Friday – 10:00 AM to 6:00 PM IST
Closed on Sundays and public holidays

Emails sent outside working hours will be responded to on the next business day.

5. Response Time

We strive to respond to all queries:

Email/Contact Form: Within 24–48 business hours
Phone Support: During business hours only

In case of high volume, delays may occur but we assure you that your request will be acknowledged and resolved.

6. User Responsibility

To receive timely support, users are requested to:

Provide clear and complete information
Include reference IDs (e.g., donation receipt number, KYC ID) if available
Use polite and respectful language

7. Escalation

If your concern is not resolved within 5 business days, you can escalate by writing to:
Escalation Email: lukuvikashfoundation@gmail.com

8. Updates to This Policy

We reserve the right to modify this Support Policy at any time. Updates will be posted on our website with the revised date.

9. Contact

For support-related concerns, reach out to:
📧 Email: lukuvikashfoundation@gmail.com
📞 Phone: +919863009723
🏢 Address: Kalai Para, Baishna Tilla, West Tripura, 799014